Solution Customer Portals — auth, billing, support, and knowledge all in one place.

Customer Portals

Delight customers with a secure, branded hub for self‑service: onboarding, billing, support tickets, knowledge base, and messaging — integrated to your stack.

Stripe Zendesk Auth0

Built for Scale, Security, and CX

Brand‑Perfect UX

Design‑system driven UI with accessibility and responsive layouts.

Plugged‑In

Payments, ticketing, marketing, and ERP integrations with webhooks & ETL.

Enterprise‑Grade

SSO, RBAC, audit logs, rate‑limiting, and compliance accelerators.

Portal Modules

Need something custom?

Authentication

SSO (SAML/OIDC), MFA, SCIM, branded login, magic links.

Billing

Stripe / PayPal, invoices, subscriptions, proration, refunds, tax.

Support Tickets

Create, track, and escalate with SLAs and CSAT; sync with Zendesk/Jira.

Knowledge Base

Docs, how‑tos, search, versions, and feedback.

Messaging

Secure inbox, SMS/email notifications, and real‑time chat.

Analytics

Usage trends, cohorts, and customer health scores.

Popular Integrations

Stripe Chargebee PayPal Auth0 / Azure AD Zendesk Salesforce HubSpot Jira Snowflake BigQuery

Reference Architecture

  • Frontend: Next.js/React, Tailwind, SSR & caching
  • Backend: Django/FastAPI or NestJS, Postgres + Redis
  • Auth: SAML/OIDC, MFA, SCIM; per‑tenant RBAC
  • Observability: OpenTelemetry, dashboards, alerts
  • Deployment: Kubernetes, IaC (Terraform), CD
Portal architecture concept

Security & Compliance

Access

SSO, RBAC, least privilege, session hardening, device posture.

Data

PII encryption, tokenization, data retention & export tooling.

Network

WAF, rate limiting, mTLS options, API gateways, audit logs.

Compliance

SOC2 readiness, GDPR tooling, HIPAA/PCI guidance & runbooks.

Delivery Approach

1

Discovery

Workshops, brand and IA, integrations map, KPIs.

2

Pilot

MVP: auth, billing, tickets, knowledge base.

3

Scale

Theming, localization, performance, observability.

4

Support

SLAs, training, roadmap, managed operations.

FAQs

How long does implementation take?

Discovery (2–3 weeks), MVP (6–8 weeks), rollout (4–6 weeks). Timeline depends on integrations and theming.

Can we migrate existing customers?

Yes—data import, identity linking, and staged rollout with feature flags and A/B routing.

Where is the portal hosted?

Your cloud (AWS/Azure/GCP) or ours. You own the data; we offer optional managed service.

Ready to launch your customer portal?

Share your requirements and integrations; we’ll propose a secure, scalable plan.